NEWS

Ad Complaints and Disputes Report

Ad Standards has released the Ad Complaints and Disputes Report: 2019 Year in Review, which provides an account of the consumer complaints we received and investigated in 2019. We also report on the two cases resolved under the new Advertising Dispute Procedure, along with updates about a new interpretation guideline, and updates to the Standards Council implemented in the past year.


Ad Complaints during the COVID-19 Pandemic: An August Update

This new advisory provides some insights about the types of complaints we are receiving about advertising related to the COVID-19 pandemic, how we handle them, and some practical tips for the advertising industry to comply with the Code. At the end, we provide a by-the-numbers overview of complaints received during the first four months of the pandemic.

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