Access Your New Login Credentials

All existing clearance clients received new login credentials by email from ITsupport@adstandards.ca on November 15 or 16. You must use these credentials to access the new portal.

If you are not able to find the email with your new login credentials in your inbox or junk folder, please email ITsupport@adstandards.ca.

You may also reset your password by entering the email and username associated with your account, if you have that information available.

Reset Your Password

1. Visit the login page and click "Reset Password."
   
   
2. Enter your email and username. If you do not know your username, please email ITsupport@adstandards.ca.
   
3. Check your email for a message from ITsupport@adstandards.ca with your new password. Save this password for future use.

Note: For security reasons, the system requires the use of system-generated passwords to ensure the highest level of protection against breaches, so custom passwords cannot be used. To simplify the process, we recommend saving the generated password securely in a password manager for easy access.

Make a New Submission (pdf)

Resubmit (pdf)

Request a Number Transfer (pdf)

Open, Completed and Incomplete Orders

Submissions made between January 1, 2023 and November 14, 2024, have been migrated to the new portal. Once logged in, you can access these orders on the Clearance Submissions page.

Ad Standards is not able to accommodate requests to view files that predate the January 1, 2023 cut-off.

Open Order Status

Submissions with the following statuses are available to view under Open Orders:

• Attention Required
• Number Transfer
• Pending
• Resubmit Requested
• Resubmitted

Completed Order Status

Submissions with the following statuses are available to view under Completed Orders.

• Approved
• DTC Reviewed
• In Compliance
• Inactive Closed
• Not in Compliance
• Rejected
• Reviewed

Incomplete Orders

Orders that are incomplete are available to view on the Dashboard. These include orders missing one or more critical components and required attention from the submitter.

Health Product Submission Requirements and Considerations

For Health Products advertising submissions, some of our requirements have changed. Please read the following additional requirements and considerations to ensure your submission goes as smoothly as possible.