Case Number #518

Clauses: Clause 1 (Accuracy and Clarity)

Concerns: Misleading Representation

Advertiser: Streaming Service Provider

Region: National

Industry: Entertainment

Media Type: Mobile App

Number of Complaints: 1

Year: 2025

Description:

An ad appearing on a music streaming platform promoted a concert for a band.

Complaint:

The complainant argued that the ad for an event at a club was misleading because they understood that the event was a concert by a band that has same name as the event name. Instead, an event bearing the same name as the band was being hosted at the club. Therefore, the tickets being advertised were not for the band, but for a different event.

Response:

In its response to Council, the advertiser advised that the ad had been withdrawn from the streaming platform.

Decision:

Council appreciated the advertiser’s response and considered it together with the complaint.

Given the Code violation was obvious, and the advertiser had acknowledged that the ad was misleading and withdrawn it, Council determined that further debate of the complaint’s merits was not necessary. Council held that the ad was a violation of Clauses 1(a) and 1(b) of the Code.

Infraction:

Clause 1(a) and 1(b)

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